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27 March 2020
As of today all Tanoa Hotels in Fiji, Samoa and Tonga still remain open. Due to the countrywide lock down in New Zealand, Russell Cottages is closed until at least the 23rd April.
Our Fiji, Samoa and Tonga hotels all have reduced staff numbers to meet the demand and some have limited their food and beverage hours of operation. Local produce is readily available and importation supply lines continue to operate.
Please be assured that all hotels have introduced a full health and safety practice for guests and staff alike. This features availability of sanitising material, protective uniforms, personal space awareness and self isolating options if required.
In these uncertain times the Tanoa Hotel Group strives to continue supporting our guests and staff. We trust you and your family remain safe and we will continue to keep you updated with changes to our operations.
Covid-19: Cancellation Policy Update
20 March 2020
In line with the large online travel agencies, we would like to offer our guests a more flexible option with regards to Non-Refundable bookings. Please see our updated policy below.
Tanoa Hotel Group Special Notice: Coronavirus (COVID-19)
15 March 2020
Tanoa Group wishes to advise increased flexibility for those whose travel plans may be affected by the response to coronavirus (COVID-19).
As of today there have been no reported cases of COVID-19 in Fiji, Samoa, and Tonga however a number of additional in-house measures have been put in place by Tanoa Hotel Group to ensure the highest standards of hygiene are maintained. We are carefully following the guidelines provided by government health officials and the World Health Organisation and monitoring developments to protect our staff, our guests and the general public.
Our flexible booking policies ensure you can book with confidence and not be penalised if you cancel within 48 hours of your arrival. In addition to this, Tanoa Hotel Group will:
Tanoa Hotel Group is committed to delivering excellent customer service every day. If you are travelling now or in the future, we are ready to welcome you and ensure you have an exceptional and enjoyable stay.
Offering luxurious accommodation, this is the perfect base for your Bay of Islands trip. After a busy day enjoying all that the Bay of Islands has to offer, you’ll love coming back to your “home away from home” to relax and wind down.
Tanoa Russell Cottages lie in the heart of the tranquil historic town of Russell, well-known for being the birthplace of the Treaty of Waitangi. Drink in the beautiful scenery and take part in a plethora of activities: shopping, eating out, swimming in blue waters brimming with marine life or walking the secluded beaches and forests. You will adore the Bay of Islands and you deserve the perfection and comfort of our cottages.
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